EMT Practice Test

1. Question Content...

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Question1: In a SIP trace capturing PPM messages, which device sends the getCallHistory PPM request, and what is it requesting?

Question2: A customer called Avaya Support stating that shortly after some maintenance work was done, they cannot make or receive calls.
Which command in Avaya Aura® Communication Manager (CM) can the administrator execute, to determine if the H.248 Gateways were placed in a maintenance busy state?

Question3: Which two methods are used to obtain Avaya Aura® Communication Manager (CM) software version information? (Choose two.)

Question4: Which two SIP requests are used to allow an AST endpoint to use features provided by an Avaya Aura ® Communication Manager (CM)? (Chose two).

Question5: Who is responsible for completing Discipline 4 - Determining Root Cause, of the 8D Troubleshooting Methodology?

Question6: In which three states can an Avaya Aura® System Manager (SMGR) Alarm exist? (Choose three.)

Question7: Where are Avaya Aura® Communication Manager (CM) translation files stored?

Question8: Which Linux command is used to start a previously stopped Communication Manager?

Question9: After completing Discipline 2 - Describe the Problem of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Question10: Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.
Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)

Question11: After implementation, Avaya Aura® Session Manager (SM) replication status is Not Polling, and both replica nodes are not reachable. The network connectivity has been verified, although Avaya Aura® System Manager (SMGR) cannot connect to SM, but can connect other network components.
Based on an analysis of what is working and not working, where should the administrator try to isolate the issue?

Question12: A customer explains that calls are failing to route from Avaya Aura® Session Manager (SM) A (managed by Avaya Aura® System Manager (SMGR) A) to an Avaya Aura® Session Manager (SM) B (managed by Avaya Aura® System Manager (SMGR) B) When you check the configuration in Avaya Aura® Session Manager (SM) A, witch statement describes what should you look for?

Question13: Which Linux command allows you to view the installed certificates on Aura® Communication Manager (CM)?

Question14: When does Communication Manager insert the shortcut flag during call processing?

Question15: A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura® Session Manager (SM).
After looking at how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application.
If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?

Question16: When viewing the Avaya Aura® System Manager (SMGR) alarms, which alarm information is particularly useful for finding more information in the available documentation?

Question17: When observing the Session Manager dashboard, you notice that one entity is marked as down.
Which two troubleshooting tools can be used to investigate the problem? (Choose two.)

Question18: When viewing Avaya Aura® Communication Manager (CM) trusted certificates, you notice that the installed certificates are marked with either A, C, W, or R.
What do these letters stand for?

Question19: A customer has just added a CS1000 SIP Entity and Entity Link using TLS port 5061. Users are unable to call any Avaya Aura® users which are connected via the same Avaya Aura® Session Manager (SM).
They have run a traceSM and see no SIP messages coming from the CS1000 in the trace. They can ping between the CS1000 and SM100.
Which two traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support? (Choose two.)

Question20: When an Avaya SIP Telephone (AST) makes a call to another AST on the same Avaya Aura® Communication Manager (CM), when is a SIP trunk used?

Question21: When one Avaya SIP Telephone (AST) user calls another Avaya SIP Telephone (AST) user agent, Session Manager goes through different phases of processing the call.
What is the maximum number of Phase Tags and what are they called?

Question22: How can you view the entire contents of the current Avaya Aura@ Communication Manager CM call processing log file?

Question23: A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura® Communication Manager (CM).
After looking at how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application.
If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?

Question24: In which two ways can you verify the Avaya Aura® Communication Manager (CM) license status?
(Choose two.)

Question25: How can an inactive SM100 be reset?

Question26: How can you check to see if the Avaya Aura® Session Manager (SM) application processes are running?

Question27: What is the initial REGISTER request from a SIP endpoint rejected by Avaya Aura® Session Manager (SM)?

Question28: A customer has just configured Avaya Aura® Media Server (AAMS) on their Avaya Aura® Communication Manager (CM). They are saying that the AAMS is never being used by CM, but instead is always using the G450 gateways to provide DSP resources.
The customer has checked the status of the Media Server and the Signaling Group and both show In- Service. They have also checked that a Media Server License is installed on WebLM, and the status of the Media Server is showing Element Status as being normal.
Which statement describes the cause of this problem?

Question29: Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Question30: What is the function of a Virtual Network Region?

Question31: Using the Avaya Aura® Session Manager (SM) command line interface, which Linux command will display a quick, at-a-glance status of SM internal services?

Question32: Session Manager uses five unique certificates for TLS connections.
What are the two most important certificates in communicating with other devices/entities? (Choose two.)

Question33: A customer states they are having voice quality issues when they make calls over a WAN link. You would like see what the Quality of Service is for a call, as the customer makes the call.
Which Avaya Aura® Communication Manager (CM) SAT command will display packet loss and jitter for a call in progress?

Question34: What is the purpose of a Virtual (Intervening) Network Region?

Question35: What is the name of the packets capturing utility embedded in most Linux Servers, including Avaya Aura® Communication Manager (CM)?

Question36: What are two purposes of the Shared Bandwidth Management feature introduced in Avaya Aura® R7.l?
(Choose two.)

Question37: A customer faces a situation in which the SIP endpoints do not register to Session Manager using Transport Layer Security (TLS). A test reveals that the SIP endpoints do register using the Transmission Control Protocol (TCP). While investigating the problem, the company decides to temporarily use the TCP.
What 8D Discipline covers this decision?

Question38: A customer reports that when they make a call from an H.323 endpoint at the Main office to an H.323 telephone at the Branch office across the WAN, the call fails due to codec mismatch.
If misconfigured, which three Avaya Aura® Communication Manager (CM) System Administration Terminal (SAT) forms can be causing this problem? (Choose three.)

Question39: How can you obtain a list of Avaya Aura® Communication Manager (CM) alarms that have been raised today, including previous alarms that are no longer active using CM SAT?

Question40: Which two statements are true regarding Full and Half call model processing? (Choose two.)

Question41: Which three are Avaya Subscription event packages? (Choose three.)

Question42: During installation, through the exchange of security certificates, between which three does the Trust Management Service establish trust? (Choose three.)

Question43: Ignoring Presence, to be fully functional, how many event package does an AST endpoint subscribe to?

Question44: When a 96xx telephone with SIP firmware boots up, it goes through a number of steps. These steps include:
1. Phone Registration.
2. Download PPM.
C. Obtain IP Address and Utility Server address DHCP Server.
4. Check if firmware upgrade is required and download 46xxsettings.txt file.
5. Send Subscribe (avaya-cm-feature-status) to Avaya Aura® Communication Manager (CM) via Avaya Aura® Session Manager (SM).
What is the correct sequence of these steps?

Question45: Immediately after Registration, how does an Avaya SIP telephone learn if any of its Call Forward features are active right now?